Emergency Ride Home

RIDE Solutions Emergency Ride Home (ERH) Program is a benefit for RIDE Solution members that commute to work by transit, rideshare (vanpool or carpool), bike, or walk. If you face an unforeseen work or family emergency RIDE Solutions will reimburse the cost of your trip home. Members are eligible for up to (4) ERH rides per year. Not a member? Sign up!

Terms and Conditions

To qualify for reimbursement you must:

  • Be a RIDE Solutions member via the RIDE Solutions App.
  • The account member must have used and logged an alternative mode trip (carpool, vanpool, transit, bike) to travel to work for the day you are requesting the reimbursement.
  • The member must have a work location (must be an official employer location, not a home or public Wi-Fi location) in the RIDE Solutions service area.
    • Our service area includes:
      The counties of Alleghany, Botetourt, Roanoke, Franklin, Patrick, Pittsylvania, Henry, Montgomery, Giles, Floyd, Pulaski, Bedford, Amherst, Appomattox, and Campbell. 
      The cities of: Roanoke, Salem, Lynchburg, Martinsville, Danville, and Covington.
      The towns of: Vinton, Rocky Mount, Bedford, Blacksburg, Christiansburg, and Clifton Forge.
  • Fill out the Emergency Ride Home Reimbursement Request form and provide all requested documentation.

Eligible uses:

  • Illness or crisis of immediate family member (child, spouse, parent)
  • Carpool or vanpool ride is unavailable due to illness or crisis of carpool/vanpool partner, unexpected changes in the driver's schedule, or vehicle breakdown
  • Bicycle problem, including a flat tire, mechanical failure, vandalism and theft
  • Unscheduled overtime or late meeting (I.e. no advance warning they would have to work late). It requires supervisor verification.

Non-Eligible Uses:

  • Planned overtime.
  • Personal errands
  • Medical or dental appointments
  • Business-related travel
  • Injury on the job
  • Regional disasters, such as earthquakes or flood
  • Trips from home to work
Submit an Emergency Ride Home Reimbursement Request

Please fill out this form to submit your request.