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Emergency Ride Home

A program that provides a safety net

RIDE Solutions Emergency Ride Home (ERH) benefit covers members who commute to work by transit, rideshare (vanpool or carpool), bike, or walk. If you face an unforeseen work or family emergency RIDE Solutions will reimburse the cost of your trip home. Members are eligible for up to six (6) rides in each twelve (12) month period, starting on the date the member joined and set up their account. The maximum number of rides an eligible member may use in one calendar month is two (2).

Not a member?

Terms and Conditions

To qualify for reimbursement you must:

Be a RIDE Solutions member via the ConnectingVA App.
The account member must have used and logged an alternative mode trip (carpool, vanpool, transit, bike) to travel to work for the day you are requesting the reimbursement.
Rides are provided only from the member’s work location to the member’s home or where the vehicle is parked (e.g., park-and-ride lot)
The member must have a work location (must be an official employer location, not a home or public Wi-Fi location) in the RIDE Solutions service area.
Fill out the Emergency Ride Home Reimbursement Request form and provide all requested documentation.

Eligible uses

Unexpected personal or family emergency
Unexpected illness (self)
Unschedule overtime
Illness to immediate family member (child, spouse, parent)
Carpool or vanpool left early
Carpool or vanpool are not available for a ride home or to their vehicle.
Bicycle problems, including a flat tire, mechanical failure, vandalism, and theft

Non-Eligible Uses

Previously scheduled medical appointments
Trips to the doctor’s office, hospital, urgent care facilities, or emergency room for personal care
Medical emergencies
Declared state of emergency
Building closures
Evacuations
Business-related travel
Transit service disruptions or delays
Personal errands
Travel to and from bars or restaurants
Weather-related issues
Natural or manmade disasters or emergencies
Working late without a supervisor’s request

Costs

There is no cost to the member to use this service. The program pays for the cost of Uber or Lyft rides directly to the ride providers. The program does not pay or reimburse for tipping the drivers, but members are encouraged to tip the drivers. Tipping is the only out-of-pocket cost to the member.

Reimbursment Form

Please fill out this form to submit your request.

Have questions?

We’re here to help! Reach out to us anytime with your queries or concerns. Our team is eager to provide the support you need.